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h6. Download Data for Tech Support

The Download Data for Tech Support feature streams a zip of the logs directory. The .zip file contains the {{/logs}} and {{/conf}} directories. For more information on how to download files for Idera R1Soft Technical Support and for detailed information about the {{/logs}} and {{/conf}} directories, see [Download data for Technical Support].

{excerpt:hidden=true}Instructions on how to access manager information in the Backup Manager.{excerpt}