Troubleshoot policies

If an error occurs during the runtime of a policy, Server Backup Manager displays the Policies Error window. Follow the instructions below to access policy troubleshooting information.

1. In the Main menu, click *Dashboard*.




2. You will see the "Policies Error" window, where all the Policies and their statuses are displayed.

!http://youngcopy.net/handynetworks/images_for_confluence/q1a.png!

For each Policy status, there is an icon. All possible statuses are listed in the following table.
| !green-status.png! | Indicates the Policies that are OK. |
| !yellow-status.png! | Indicates the Policies that have warnings. |
| !red-status.png! | Indicates the Policies that are not OK. |
3. To access more detailed information about the Policy, click the !icon.png! icon. This will take you to the "Policy" screen.
{info:title=Note}When you switch to the "Policy" screen, the filter is automatically applied to the "Policies" list, depending on the notification you have selected.
{info}
4. You will see the list of executed Policies. You can sort the list by the type of error by clicking the !icon.png! icon, or you can view all Policies by clicking "Show All."


!Policies list_icons for sorting_2_English.png!

5. Select a Policy from the list to view the error message.

!Main menu_Task History_English.png!

7. All the information about the executed Policies is displayed here. Select a task to view details.


!Task History_error state_English.png!

8. The necessary troubleshooting information can be found in the "Logs" tab.


!Task History_Details pane_Logs tab_English.png!

9. All the logs are available here. You can toggle the output format by selecting the Source (Backup Agent or Backup Manager) and the Level (Info, Warn, Error) of messages.


!Task History_Details pane_Logs tab_checkboxes_English.png!

See also:
* [Access log files]
* [Knowledge Base Articles|http://wiki.r1soft.com/label/kb3/policy_3+troubleshoot_3]{excerpt:hidden=true}Instructions on how to access policy troubleshooting information in Server Backup Manager.{excerpt}